Pure Synergie Skin Store Appointment Policy & Clinic Etiquette
We recommend you book appointments well in advance to secure your preferred date, time and therapist. We will send you an SMS or contact you prior to confirm your appointment time.
Out of consideration for all our clients, a minimum of 24 hours notice is required to cancel or reschedule your appointment. Cancellation or time change within this time will result in a 50% fee being charged. ‘No Show’ appointments are charged the full price of the treatment booked.
We ask that you arrive 15 minutes prior to your treatment. This allows you time to relax and enjoy some herbal tea or water and it enables us to ensure that your details are current and correct.
What if I am late for my appointment?
Arriving late will limit your treatment time, and please be advised that your treatment will end on time so that the next client is not delayed.