In these Terms and Conditions:

  • “we” , “our” and “us” mean Pure Synergie Skin Store Pty Ltd,  ACN 169 401 763 trading as Pure Synergie Skin Store or www.puresynergieskinstore.com
    Our Postal address is Shop 2 / 54 Lake St Cairns Queensland 4870 Australia
  • “You” or “Your” means you the customer.

These terms and conditions together with your order comprise an entire contract between us and you for the supply of skincare, body care or makeup products. This contract cannot be altered unless we agree to any alteration in writing or by email.

These terms and conditions remain the copyrighted property of Pure Synergie Skin Store Pty Ltd. You are not permitted to copy these terms and conditions for the purposes of any commercial use.

Eligibility to purchase

You must be at least 18 years of age in order to purchase products on this website. You must also possess either a Paypal Account, or a valid credit/debit card of type VISA, MASTERCARD or AMEX.

Acceptance of Terms and Conditions

When you place an order with us, this will automatically constitute your complete acceptance of these terms and conditions. Your statutory rights are unaffected by these terms and conditions including the right to expect that the products supplied are of satisfactory quality as well as matching the descriptions on our website.

Product Suitability

Some of the products we sell are not suitable for customers with certain conditions, for example pregnancy. These products are clearly marked with a caution on the product description pages as well as displaying this caution on the checkout Review Bag page.

Additionally during checkout when purchasing some products, some questions regarding your skin condition and specific medication you are currently taking, will need to be answered to ensure the suitability of the products you have chosen.

If we feel that the answers you have provided result in your chosen products being not suitable, a staff member will be in contact with you to either suggest an alternative product or a refund will be offered.

If you are unsure as to the suitability of any product, please contact us at info@puresynergieskinstore.com

Placing an Order

To purchase products from our website use the “Add To Bag” buttons located on our product gallery pages or individual product pages.

Prices are current each time you make your purchase and cannot be changed prior to checkout.

You will carefully follow the steps during the checkout process ensuring all information you supply (including name, address, email, telephone and skin questions) are complete and accurate prior to completing payment for your order.

Payment for products must be made in full with a credit or debit card, or a Paypal account before your order can be processed for shipping. For payments made with Paypal where there are insufficient funds in the Paypal account, the payment may have a status of “echeck”. Echeck payments will not be processed until the funds are cleared and this can take 3-5 business days to complete.

When using a credit or debit card you must be the owner of the card and have sufficient funds to cover payment.

We will validate any payment you have made by data we receive from our payment gateway. This validation will be required before your order can be processed for shipping.

When you complete your order, you agree that you do so subject to these terms and conditions which are current to the date you submit your order. It is your responsibility for reviewing our terms and conditions prior to submitting your order as we reserve the right to change these terms and conditions at any time.

When your order is placed you will receive by email a confirmation of your order. It is your responsibility to ensure the email address entered at the time of order is correct, otherwise you may not receive our correspondence. If you believe you have entered your email address incorrectly please contact us at www.puresynergieskinstore.com  immediately.

The email confirmation of order is for informational purposes only. We may in our discretion refuse to accept an order for any reason, including unavailability of supplies or we may offer you an alternative product (in cases where products are unsuitable for certain skin conditions).  We will advise if you will need to resubmit any order under these circumstances.

If you discover that you have made a mistake with your order please contact us at www.puresynergieskinstore.com immediately to ensure we have time to make amendments. Once your order has been shipped amendments cannot be made. However you may still qualify for a return within 14 days of purchase. Please refer to our Returns page for full details of our returns policy.

Your Account

Every customer who purchases products from our website will have their own individual login account which may be used to track the progress of any order as well as viewing a history of past orders.

There is no requirement to register an account with us prior to making a purchase, as we will automatically use the email, name and phone contact data entered during the checkout process, to create your account for you. You will be sent an email containing your new account details which will contain a link back to our website for the purposes of setting up a password for your account.

When a subsequent order is made by a customer who is not logged into our website, whose email address matches the email of an existing account, then that order will be associated to the matching existing account.


Please refer to our Shipping Page for full details of our shipping terms. We do not ship outside of Australia.

Exchanges and Returns

Please refer to our Returns page for full details of our returns policy.

Data Protection

Please refer to our Privacy Policy for details on the protection of your data.

Reward Money

Reward Money is our unique loyalty reward program for return buyers. Please refer to our Reward Money page for details of this reward program.

Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time. Any amendments will appear on this page and continued use of this site as well as purchases on the site will be deemed as acceptance of the amended terms and conditions.