Shipping and Returns

 

For orders posted to Australian Destinations

  • Free Express Post Shipping
  • Orders placed by 1:00pm AEST (Australian Eastern Standard Time) on Monday to Friday will be dispatched the same day.
  • All order are sent via Express Post for next business day delivery. You will be emailed a tracking number
  • Any items that are returned to Pure Synergie Skin Store due to the customer providing an incorrect or incomplete address will incur an additional fee of $9.95 AUD to resend. A separate invoice for the fee will be provided
  • Pure Synergie Skin Store accepts no further responsibility for items marked as “Delivered” by Australia Post or our courier’s online tracking system, unless these products are found to be faulty in which case faulty items are to be notified within 14 days (see Returns)

 

RETURNS

 

Money Back Guarantee on unopened goods

  • Unopened goods may be returned within 14 days of delivery
  • Please email or phone 07 4081 4561 of your intention to return your goods
  • Products are to be posted at your own expense to the following address :

Pure Synergie Skin Store
Shop 2 / 54 Lake St
Cairns QLD 4870
Australia

  • Once products are received and confirmed as unopened you will be refunded for 100% of the purchase price of your returned goods
  • We are unable to refund any shipping costs you may have incurred on the sale

 

FAULTY PRODUCTS

 

  • Returns on opened goods will be accepted only if the goods are faulty
  • Please email or phone 07 4081 4561 about any problem with your goods
  • Returns must be made within 14 days of delivery
  • Returns are to be posted to the following address :

Pure Synergie Skin Store
Shop 2 / 54 Lake St
Cairns QLD 4870

  • Please encloseproof of your shipping cost to return the goods as this amount up to a value of $20 AUD will be refunded.
  • Once goods have been received by Pure Synergie Skin Store then you will be refunded.
  • All approved refunds are credited back to the customer via their PayPal Account or credit card which was used to purchase the products.

All prices quoted in Australian Dollars